Privacy Policy

Last Updated: January 1, 2026

Welcome to PETSCOSSET. We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you. This statement covers the following:

• Important information and who we are
• The data we collect about you
• How your personal data is collected
• How we use your personal data
• Disclosures of your personal data
• Data security
• Data retention
• Your legal rights
• Changes to the privacy notice
• How to contact us

1. Important Information and Who We Are

Purpose of this Privacy Policy

This Privacy Policy aims to give you information on how PETSCOSSET collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up for our newsletter, purchase a product or service, or engage in other activities.

Data Controller

PETSCOSSET is the controller and responsible for your personal data (collectively referred to as "PETSCOSSET", "we", "us" or "our" in this Privacy Policy).

Contact Details

If you have any questions about this Privacy Policy or our privacy practices, please contact us in the following ways:

Our Commitment to You

We take the protection of your personal data very seriously and will process your personal data in a fair, lawful, and transparent manner. This privacy notice describes the personal data we collect about you and how we use it.

We will only collect and use your personal data for the following purposes:

• To fulfill your orders.
• To fulfill orders placed on your behalf (e.g., e-gift card orders).
• To contact you after you have nominated a "Refer-a-Friend."
• To keep you updated on the latest offers and trends.
• To provide you with a better shopping experience.
• To help us make marketing campaigns more relevant to you and your interests.
• To improve our services.
• To fulfill our legal responsibilities.

How We Secure Your Data

We have implemented appropriate organizational and security measures to protect your data from accidental loss, unauthorized use or access, alteration, or disclosure.

All communications between your browser and our website involving your personal data use a secure encrypted connection.

We require any third party entrusted to process your personal data on our behalf to implement security measures to protect your data and to process such data in accordance with the law.

In the unfortunate event of a personal data breach, we will notify you and any applicable regulatory authority where we are legally required to do so.

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store, and transfer different kinds of personal data about you, categorized as follows:

• Identity Data: Includes first name, maiden name, last name, username or similar identifier, title, and date of birth.
• Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
• Financial Data: Includes payment card information (securely processed by our payment gateways).
• Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data: Includes internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Account Data: Includes your username and password, your purchase or order history, interests, preferences, feedback, and survey responses.
• Usage Data: Includes information about how you use our website, products, and services.
• Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

3. How Your Personal Data Is Collected

We collect data from and about you through various channels, including:

• Direct Interactions: You may provide your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes data provided when you:
  • Apply for our products or services.
  • Create an account on our website.
  • Subscribe to our services or publications.
  • Request marketing to be sent to you.
  • Enter a competition, promotion, or survey.
  • Provide feedback or contact us.
• Automated Technologies: As you interact with our website, we automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this data using cookies, server logs, and other similar technologies.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. The most common scenarios include:

• To perform the contract we are about to enter into or have entered into with you (e.g., processing and delivering your order).
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• To comply with a legal obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data, except for sending third-party direct marketing communications via email or text. You have the right to withdraw consent to marketing at any time by contacting us.

5. Disclosures of Your Personal Data

We may share your personal data with the parties set out below for the purposes described in Section 4:

• Service providers acting as processors who provide IT and system administration services, payment processing, and order fulfillment (e.g., logistics carriers).
• Professional advisers acting as processors or joint controllers, including lawyers, bankers, auditors, and insurers.
• Regulators and other authorities who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow third-party service providers to use your personal data for their own purposes and only permit them to process your data for specified purposes and in accordance with our instructions.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Additionally, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

7. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to the processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Withdraw consent.

If you wish to exercise any of these rights, please contact us at support@petscosset.com.

9. Changes to the Privacy Policy and Your Duty to Inform Us

We regularly review and update our Privacy Policy. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

10. How to Contact Us

We welcome your feedback and are happy to answer any questions you may have regarding your data. For any inquiries, comments, or more information, please contact us at support@petscosset.com.